Support
Extruda Support
Help with the Extruda app for iPhone and iPad, your account, and your subscription.
General, billing, account & cancellation
support@extruda.aiAnything about using the app, a charge, or closing your account.
Privacy & data requests
privacy@extruda.aiAccess, correction, deletion, and other requests about your data.
Getting started
Extruda turns a real space into a measured floor plan and a 3D model. There are four ways in:
Room scan
Walk the room and let LiDAR measure it. Requires a LiDAR-equipped iPhone or iPad.
From a photo
Photograph a room, or import an existing plan image.
Sketch
Draw the layout with your finger or Apple Pencil.
Object capture
Scan furniture and fixtures into 3D models. Supported on a narrower set of devices than the room scan, so a device that offers one may not offer the other.
If a capture option is not shown on your device, that device does not have the sensor or the processing support it requires. The photo and sketch paths work on every supported device.
Common questions
Why does my plan have a watermark?
Output generated on the free plan carries an Extruda watermark. Watermarks stop once you are on a paid plan, or on your first successful charge after a free trial converts.
My scan or render is still processing
Processing continues after you leave the screen. Progress appears on your Lock Screen, and you get a notification when the job finishes. If a job has not completed after a long wait, or reports a failure, email support@extruda.ai with the project name and roughly when you started it.
I paid but the features have not unlocked
Open Profile → Restore Purchases in the app. This re-syncs your App Store purchases with your Extruda workspace. If it does not resolve, write to us with the Apple receipt or order ID.
Can I use my account on the web as well?
Yes. The same account and workspace open on the web, where some capabilities — design review, the directed film, and CAD export — are carried out on a larger screen.
Managing your subscription
Subscriptions bought inside the iOS app are billed by Apple to your Apple Account, and are managed by Apple rather than by us.
- To view, change or cancel: open the Settings app → tap your name → Subscriptions.
- Cancel at least 24 hours before the end of the current period, otherwise the subscription renews for another period.
- Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com. We are not able to cancel or refund an App Store purchase on your behalf.
Subscriptions bought on the web
A workspace admin changes the plan on the Plans page of the web app. To cancel, switch to Free:
- Press Compare all plans, then Switch to Free.
- Read the confirm dialog and press Switch to Free on the date it shows.
Switching a paid plan to Free also takes effect at the end of the billing period. The page then shows “[your plan] ends on [date]. After that the workspace moves to Free and nothing more is charged”, with Keep [your plan] to undo it.
Cancelling a subscription, or moving to Free, never refunds or credits the period you have already paid for. Fees are non-refundable except where the law requires it. Removing a seat or lowering rented storage works the same way: nothing is refunded or credited for the rest of the period.
When the workspace moves to Free:
- Unused top-up pack units are lost.
- Any account credit is not paid out or refunded; it can only be used against a future invoice.
- Nothing you made is deleted. Tours you made stay listed; the newest one and any tour that is shared keep working links, and older tours can no longer be opened until you upgrade again.
Your account and your data
Delete your account on iPhone
- Open the menu, then Account. Under Danger Zone, tap Delete account.
- Read Delete your account?, then type your email address to confirm.
- Tap Deactivate and request erasure, or Cancel to keep your account.
Delete your account on the web
Open Account settings (account menu), then:
- Press Delete account at the bottom of the settings menu to jump to Delete your account.
- Press Delete account….
- Type your sign-in email to confirm.
- Press Deactivate and request erasure, or Keep my account to back out.
Once erased it can't be undone. What happens:
- Now: you're signed out everywhere and can't sign in.
- Within 30 days: your sign-in, your access to every workspace, and your own profile and settings are permanently erased by our team.
- Drawings, jobs, comments and approvals you made stay with each workspace, under “Removed user”.
If you are the only admin of a workspace that other people still work in, you can't delete your account yet: make one of them an admin first, so nobody is locked inside a workspace no one can run.
Changed your mind? Contact Extruda before the 30 days are up and the account can be reactivated. If you pay through the App Store, App Store subscriptions are managed and cancelled in your Apple ID settings.
- Export your data or make a privacy request: email privacy@extruda.ai from the address on your account. Your options are summarized in Your Privacy Choices.
Still stuck?
Write to support@extruda.ai and tell us what you were doing when it went wrong. A screenshot and the name of the project help us find it faster.
Terms of Use · Privacy Policy · extruda.ai
Extruda — Strive Code LLC, a limited liability company organized under the laws of the State of Texas, United States.