Support
Extruda Support
Help with the Extruda app for iPhone and iPad, your account, and your subscription.
General, billing, account & cancellation
support@extruda.aiAnything about using the app, a charge, or closing your account.
Privacy & data requests
privacy@extruda.aiAccess, correction, deletion, and other requests about your data.
Getting started
Extruda turns a real space into a measured floor plan and a 3D model. There are four ways in:
Room scan
Walk the room and let LiDAR measure it. Requires a LiDAR-equipped iPhone or iPad.
From a photo
Photograph a room, or import an existing plan image.
Sketch
Draw the layout with your finger or Apple Pencil.
Object capture
Scan furniture and fixtures into 3D models. Supported on a narrower set of devices than the room scan, so a device that offers one may not offer the other.
If a capture option is not shown on your device, that device does not have the sensor or the processing support it requires. The photo and sketch paths work on every supported device.
Common questions
Why does my plan have a watermark?
Output generated on the free plan carries an Extruda watermark. Watermarks stop once you are on a paid plan, or on your first successful charge after a free trial converts.
My scan or render is still processing
Processing continues after you leave the screen. Progress appears on your Lock Screen, and you get a notification when the job finishes. If a job has not completed after a long wait, or reports a failure, email support@extruda.ai with the project name and roughly when you started it.
I paid but the features have not unlocked
Open Profile → Restore Purchases in the app. This re-syncs your App Store purchases with your Extruda workspace. If it does not resolve, write to us with the Apple receipt or order ID.
Can I use my account on the web as well?
Yes. The same account and workspace open on the web, where some capabilities — design review, the directed film, and CAD export — are carried out on a larger screen.
Managing your subscription
Subscriptions bought inside the iOS app are billed by Apple to your Apple Account, and are managed by Apple rather than by us.
- To view, change or cancel: open the Settings app → tap your name → Subscriptions.
- Cancel at least 24 hours before the end of the current period, otherwise the subscription renews for another period.
- Refunds for App Store purchases are handled by Apple, at reportaproblem.apple.com. We are not able to cancel or refund an App Store purchase on your behalf.
Subscriptions bought on the web are billed separately and are cancelled by emailing support@extruda.ai before your renewal date. Note that switching your workspace to the free plan in the app removes paid features immediately but does not, on its own, end web billing — tell us if you want the billing to stop.
Your account and your data
- Delete your account: in the app, go to Profile → Delete account and confirm by typing your email address. This removes your account and its data.
- Export your data or make a privacy request: email privacy@extruda.ai from the address on your account. Your options are summarized in Your Privacy Choices.
Still stuck?
Write to support@extruda.ai and tell us what you were doing when it went wrong. A screenshot and the name of the project help us find it faster.
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Extruda — Strive Code LLC, a limited liability company organized under the laws of the State of Texas, United States.